SHIPPING & DELIVERY

The safety of our team and customers is our top priority. Hence, while we are working hard to ensure your DMK orders can reach you as quickly as possible, order processing from 7 April until the start of Phase 2 may be slightly delayed.

From 7 April - the start of Phase 2, our business day will be once a week on a weekday. All online orders will be shipped only on our business day.

Orders placed by 0900 (GMT +8) during business days will be processed on the same day. Orders placed on any other day will be processed by the next business day.

If we are unable to process your order due to inaccurate or incomplete payment information, your order processing may be delayed by an additional 1 business day.

  • LIST OF PUBLIC HOLIDAYS IN SINGAPORE 2020
    • 1 January New Year's Day
      25-26 January Chinese New Year
      10 April Good Friday
      1 May Labor Day
      7 May Vesak Day
      24 May Hari Raya Puasa
      31 July Hari Raya Haji
      9 August Singapore National Day
      14 November Deepavali
      25 December Christmas Day
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  • SINGAPORE SHIPPING RATES AND DESTINATIONS
    • We heard you! For a limited time, any purchase of at least one regular priced item at www.dmk.com.sg will be eligible for free domestic standard delivery. Happy Shopping!

      Please note that DMK only delivers to one address per order. Re-routing fee of $10 is applicable for any redirection of address. DMK will not be responsible for any delivery to an incorrect or non-existent delivery address.

      Order Amount Standard Shipping
      (3-7 business days)
      Express Shipping
      (2-3 business days)
      Store Pickup
      (2-3 business days)
      For regular items or orders above $33.90 FREE TEMPORARILY PAUSED  FREE
      For promotional items or orders below $33.90 $9 TEMPORARILY PAUSED FREE

      *Number of days for processing of orders excludes weekends and public holidays.


      Store Pick up
      We are happy to provide free store pick up service! During the checkout process, simply search for and select the DMK store you would like your order shipped to. You will be notified by email when each or all of the item(s) you have ordered are available for pick-up at the specified location. To pick-up your merchandise, you will need to present a valid photo ID as well as a confirmation of your order, such as the order confirmation email or pick-up notification email you will receive.


      Delivery Restrictions
      Due to shipper restrictions, we are unable to deliver to the following locations - Off Shore Islands, Resort World at Sentosa, Shipyards, ST Kinetics, Powergrid, Airbase sites, Singapore Prisions Quarters, Seletar Aerospace, Country Clubs, Jurong Island, Tuas, Changi Cargo, Turf Club Avenue and Army Camps. 

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  • INTERNATIONAL SHIPPING RATES AND DESTINATIONS
    • 13-15 days
      10-11 days
      Merchandise SubtotalStandard Delivery ChargesExpress Delivery Charges
      S$100.00 & below S$ 62.00 S$ 150.00
      S$100.01- S$200.00 S$ 62.00 S$ 150.00
      S$200.01- S$300.00 S$ 62.00 S$ 150.00
      S$300.01 & above S$ 62.00 S$ 150.00

      Do kindly note that shipping charges and delivery days may be delayed due to the COVID-19 situation. We will endeavour to send you an email if there are any delivery delays and changes to the rates. 

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  • DUTIES AND TAXES
    • Please note that shipping charges do not include customs and shipping carrier handling charges,  Goods and Services Tax and Value-added Tax.

      All items entering a foreign country (outside of Singapore) may be subjected to customs inspection and the assessment of taxes and duties in accordance with local regulations.

      DMK.COM.SG is not able to determine these costs at checkout.

      Any Additional Charges charged or collected by external parties cannot be refunded in any form by DMK.COM.SG. Please check with your local authorities on your tax responsibilities and rights. 

      In the event that taxes and/or duties are incurred and if you refuse to accept delivery of the shipment, you shall be responsible for payment of all return charges, inclusive of any return taxes and/or duties incurred. These charges will be deducted from the initial payment before a refund will be issued.

      In the event that taxes and/or duties are incurred in any shipment and where DMK's assigned delivery agent pays such taxes and/or duties on your behalf, you shall be liable to pay the tax and/or duties amount to the delivery agent upon receipt of the shipment.

      The sender shall be responsible for all taxes and/or duties imposed by the customs authorities for any returns of goods to DMK.COM.SG. Should the returned items be deemed not to be in its original condition, DMK.COM.SG reserves all rights to return the item to the sender at the sender's cost. 

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